crx Privacy Policy

crx is an online gaming and sports betting platform. We believe that protecting our users' privacy is a core responsibility. This Privacy Policy describes what information is collected when you use crx's website and services, how it is used, and what steps we take to keep your information secure.

This policy applies to crx's website, mobile application, gaming services, and customer support channels. By registering an account or using our services on the platform, you are considered to have accepted the terms of this policy.

crx collects various types of information to provide services and manage your account. The categories of information are described in detail below:

2.1 Personal Identification Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Mobile number (Bangladeshi)
• Email address
• Residential address
• National ID card or passport number (when identity verification is required)

2.2 Financial Information

• bKash, Nagad, or Rocket mobile wallet number (for deposit and withdrawal processing)
• Transaction history and amounts
• Bonus and reward receipt records

2.3 Account and Gaming Information

• Username and password (stored in encrypted form)
• Gaming history, betting records, and results
• VIP tier and points information
• Account settings and preferences

2.4 Technical Information

• IP address and geographic location
• Device type, operating system, and browser information
• Login times, session data, and time spent on the platform
• Information collected from cookies and similar tracking technologies

crx collects user information in several ways. The main methods are described below:

3.1 Information You Provide Directly

Information you provide during account registration, deposit or withdrawal requests, customer support contact, and bonus claims is collected directly.

3.2 Automatic Collection

Certain technical information is collected automatically while you use the crx platform. This includes data from server logs, cookies, pixel tags, and analytics tools.

3.3 Information from Third Parties

Limited information may also be received from identity verification services, payment processors, and fraud detection providers, used solely for security and compliance purposes.

crx uses collected information for specific and legitimate purposes. Each purpose is clearly described below:

• Account Management: To handle registration, login, password recovery, and account security.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, or Rocket. The minimum deposit is ৳100 and the minimum withdrawal is ৳800.
• Identity Verification: To confirm the account holder's age and identity, particularly to meet the 21+ age requirement.
• Customer Support: To resolve issues and answer questions via live chat or email.
• Promotions and Bonuses: To send relevant offers, bonuses, and promotional information (only to users who have given consent).
• Security and Fraud Prevention: To detect and prevent suspicious activity.
• Platform Improvement: To analyse user experience and improve service quality.
• Responsible Gaming: To identify signs of excessive gaming behaviour and provide necessary support.

crx never sells your information to third parties or transfers it to advertisers.

crx applies industry-standard technical and procedural safeguards to keep your information secure.

5.1 Encryption and Security Technologies

• All data transfers are encrypted using SSL (Secure Socket Layer) technology.
• Passwords and sensitive information are stored using high-grade hashing algorithms.
• Payment information is handled in accordance with PCI DSS standards.
• Firewalls and intrusion detection systems are active at all times.

5.2 Data Retention Period

crx retains your information for as long as your account is active or as needed to provide services. Financial transaction records may be kept for a specified period even after account closure, as required by legal obligations.

5.3 Staff Access Controls

crx staff are only granted access to information necessary for providing services. All staff operate under confidentiality agreements and receive regular security training.

crx does not sell, rent, or exchange your personal information to third parties for any commercial purpose. However, limited information may be shared with selected partners in specific circumstances:

6.1 Payment Processors

Information required to complete financial transactions via bKash, Nagad, and Rocket is sent to the relevant payment service provider. This information is used only to verify the transaction.

6.2 Identity Verification Providers

Limited information may be shared with trusted identity verification organisations for account verification and fraud prevention.

6.3 Technology and Analytics Providers

We work with technology service providers to ensure the platform's functionality and security. They process information on behalf of crx and adhere to the same privacy standards.

6.4 Legal Obligations

Required information may be disclosed in response to a court order, legal investigation, or a valid request from a regulatory authority. Where possible, you will be notified in advance.

crx uses cookies and similar technologies on the platform to improve the user experience and ensure the site functions correctly.

7.1 Essential Cookies

These cookies are essential for the platform's basic functions — such as maintaining login sessions, security verification, and saving game progress. Disabling them will prevent the site from working properly.

7.2 Performance Cookies

Used to analyse which parts of the site are being used and to improve loading speeds. This data is processed in aggregated and anonymous form.

7.3 Cookie Controls

You can disable non-essential cookies from your browser settings. However, disabling essential cookies may limit some features of the platform.

As a crx user, you have certain important rights over your own information:

• Right of Access: You can request to know what information crx holds about you.
• Right to Rectification: You can request correction of any inaccurate information in your records.
• Right to Erasure: In certain circumstances, you can request that your information be deleted, subject to legal retention obligations.
• Right to Opt Out of Promotions: You can stop promotional communications at any time.
• Data Portability: You can request a copy of your account information in a standard format.
• Right to Object to Processing: You can object to certain types of data processing.

To exercise these rights, contact our customer support team. We will acknowledge your request within 24 hours.

For more information on controlling your responsible gaming data, self-exclusion, or setting limits, visit our Responsible Gaming page.

crx strictly follows a 21+ age policy. Minors (persons under 21 years of age) are not permitted to open an account or use the platform.

Age is verified at the time of account registration, and additional verification may be requested at any time. No information is knowingly collected from minors.

If there is any possibility that a minor's information exists in our database, the relevant account will be closed and the information deleted immediately. If you have any concerns about this, please contact our customer support directly.

crx reserves the right to update this Privacy Policy from time to time as needed. Changes may arise from technological developments, legal changes, or an expansion of services.

For significant changes, you will be notified by email or via a notification on the platform. The "Last updated" date is shown at the top of each version.

Continued use of the crx platform after any changes means you are considered to have accepted the updated policy. We therefore recommend reading this page regularly.

To fully understand the complete terms of our services, please also read the Terms and Conditions and About Us pages alongside this policy.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact the crx privacy team. We provide support in both Bengali and English.