FAQ
crx FAQ — Mobile, VIP and Withdrawal
Using the app on mobile, VIP cashback, withdrawal rules, and responsible gambling limits — find detailed answers to the most frequently asked questions from crx users on this page.
Whether you are new to crx or have been around for a while, it is perfectly normal to have questions. Your first deposit after opening an account, withdrawing via bKash or Nagad, issues with the mobile app, or details about VIP benefits — all of it is explained clearly here. A total of 22 questions and answers covering four main topics on crx bet are arranged so you can find accurate information quickly. If none of the answers below resolve your issue, our 24/7 live chat support is always ready.
Table of Contents
Playing on Mobile
crx has both Android (APK) and iOS apps, but they may not be available on global app stores. Both apps must be obtained through official channels. Visit the relevant pages to learn more about the crx App and the correct source for the crx APK. It is best not to download the APK from any source other than the official one, as third-party files may carry security risks.
If pages are loading slowly, start by clearing the browser or app cache. On Android, go to Settings → Apps → crx app → Storage → Clear Cache. On iOS, if you use Safari, go to Settings → Safari → Clear History and Website Data. If the problem continues, check your internet connection or switch to 4G/5G. Live games and streaming use more bandwidth, so a Wi-Fi connection works better.
crx runs smoothly on Android 8.0 or above and iOS 13 or above. Devices with at least 2 GB of RAM handle slots and live casino games without issues. On older or low-RAM phones, you can use the mobile browser version of the site, which uses fewer resources. Virtual casino games work on all modern smartphones.
Generally, no. Most slot and table games save the session on the server. When the connection returns, the game resumes from where it left off. However, in real-time games like Aviator or live games, a disconnection may cause the round to complete automatically — the result is recorded in your account. If you notice any discrepancy, contact live chat.
To install an APK outside the Google Play Store on Android, you need to allow "Install from unknown sources". To do this, go to Settings → Security → Unknown Sources and enable it (the exact path may vary by device and Android version). Only install APKs obtained from crx's official source — not from any other site.
The most common cause of login issues is a wrong password or username. Go to the crx Login page and click the "Forgot password?" link to receive an OTP on your mobile number or email. If the problem persists, clear the app cache or try a different browser. An account may also be temporarily locked due to age verification for 21+ — in that case, contact support.
Limits and Controls
There are warning signs to watch for: chasing losses by placing more bets, being unable to stop betting, neglecting family or work to play, borrowing money to bet, or lying about it. If any of these apply to your life, go to the responsible gambling page and take steps to set limits.
Various counselling and mental health services are available in Bangladesh for gambling-related problems. Beyond that, you can use crx's own responsible gambling tools — you can set deposit limits yourself or temporarily suspend your account. Seeking help at the right time is not a weakness; it is the sensible thing to do.
crx's responsible gambling feature lets you set your own daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately, but increasing it may be subject to a cooling-off period — so you do not overspend in a moment of impulse. Contact the support team for more details.
A cooling-off period is a feature that temporarily suspends betting on your account for a set time — such as 24 hours, 7 days, or 30 days. During this time, you cannot log in or place bets. It is an effective step to clear your head and plan with a fresh perspective. Simply send a request to support and it will be activated.
Self-exclusion can be either temporary or long-term. In the case of permanent exclusion, the account is closed for good and there is generally no option to reopen it, or the option is very limited. If you want to make this decision at crx, contact us directly via live chat or email — it is handled with complete confidentiality.
All casino and betting activity at crx is strictly for those aged 21 and above. Age is verified at registration and identity verification may be required later as well. Minors cannot open an account under any circumstances — this is a firm policy at crx. Read the terms and conditions for more details.
VIP Benefits
Tiers in the crx VIP program advance based on regular deposit and betting activity. From Bronze to Silver, then Gold, and finally the highest level, Platinum — staying active and maintaining consistent betting is the key to moving up each tier. Without disclosing specific turnover figures, the more active you are, the faster you can reach the next tier.
Weekly cashback is calculated on the net losses for that week — meaning a fixed percentage of what remains after total winnings are deducted from total losses is returned. For example, if a Gold tier member has a net loss of ৳20,000 that week, they will receive ৳20,000 × 1.1% = ৳220 in cashback (as the maximum amount).
The crx VIP program has four tiers, each with a different maximum weekly cashback rate: Bronze — up to 0.4%; Silver — up to 0.8%; Gold — up to 1.1%; Platinum — up to 1.5%. The higher the tier, the more cashback you receive.
In addition to weekly cashback, higher-tier members receive many other benefits. These include priority support, early access to special promotions, a birthday bonus (crx birthday bonus — up to ৳1,500, 10x wagering) and exclusive offers during festive seasons. At the Platinum level, personalised account management may also be available.
Generally, if activity drops during a set review period, the tier may be reassessed. So to stay at a higher tier, you need to keep playing regularly. However, if your tier does drop for any reason, becoming active again makes it possible to climb back up quickly. The support team can provide more details on the policy.
Cashback funds are first added to your account balance, after which they can be used in games. There are generally no additional wagering conditions for direct withdrawal — but this depends on the terms of the promotion. Ask the support team to confirm.
Withdrawal Questions
Withdrawals to bKash, Nagad, or Rocket at crx are usually processed within 10 to 45 minutes. It may take a little longer during peak times or if verification is needed. If more than 45 minutes have passed after submitting a request, notify support.
No. Under crx's rules, withdrawals can only be made to a mobile wallet registered in the account holder's own name. This means your bKash, Nagad, or Rocket number must match your own national ID. This is mandatory to prevent money laundering and to keep your account secure.
Yes. crx keeps withdrawals active 24 hours a day, 7 days a week. Withdrawal requests are accepted and processed on Fridays, Saturdays, and public holidays as well. bKash, Nagad, and Rocket also run around the clock in Bangladesh, so there is little chance of extra delays on withdrawals.
The wagering requirement must be met before bonus funds can be withdrawn. For the welcome bonus, the bonus amount must be wagered 20 times — for example, if you deposit ৳1,000 and receive a ৳1,500 bonus, you must place ৳1,500 × 20 = ৳30,000 in bets before winnings from the bonus can be withdrawn. This condition does not apply to the original deposit amount.
The minimum withdrawal amount at crx is ৳800. The system will not accept withdrawal requests below this amount. So let small wins accumulate until they reach ৳800 or more before withdrawing. The minimum deposit is ৳100 — the same limit applies across all payment methods (bKash, Nagad, Rocket).
First check your account's transaction history to see if the request shows as "processing". If it has been more than 45 minutes or shows as "rejected", contact live chat immediately. Common reasons for rejection include: incomplete wagering, pending identity verification, or the wallet name not matching the account name.
More questions? Support is always here
If you did not find the answer to your question in this FAQ, do not worry — crx's support team is available 24 hours a day, 7 days a week.
Live Chat Support
Click the chat icon at the bottom right of any page to talk directly with a support agent. Help is available in both Bengali and English. Responses are usually given within a few minutes.
Contact by Email
You can write to us by email for detailed or complex matters. crx support email:
Write in Bengali or English — whichever is more convenient for you.