crx Responsible Gaming
Gaming is for entertainment — not a solution to stress or financial problems. crx believes every player has the right to set their own limits, and we provide direct support to protect that right. You will find all the essential information on this page.
Age Limit and Identity Verification
To open an account at crx, the applicant must be at least 21 years old. At registration, you must confirm your identity using your National ID card or passport details. We protect all collected information with strict confidentiality — please read our Privacy Policy for details.
If someone you know can access your device or account, keep your password secure and log out every time. It is your responsibility to ensure that children or teenage family members cannot access your account.
The complete rules for registration and account management are covered in detail in crx's Terms and Conditions.
Age Verification — Required Information
Your account is activated once age verification is complete. Contact live chat for assistance.
Tools to Keep Yourself in Control
crx gives you the ability to manage your own gaming habits directly. The tools below can be activated at any time and take effect immediately.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Lowering the limit takes effect immediately; increasing it takes effect after 72 hours.
Session Time Limit
Set a limit on how long you can play in one continuous session. When the time is up, a break notification is sent.
Self-Exclusion
Close your account for 7 days, 30 days, 90 days, or permanently. Logging in will not be possible during this period.
Betting History Review
View a detailed history of all your bets, deposits, and withdrawals. This is the most effective way to understand your own spending patterns.
Reality Check
After a set interval, a pop-up appears showing how long you have been playing and your total winnings or losses — giving you the chance to make an informed decision.
Cooling-Off Break
Temporarily suspend your account for anywhere between 24 hours and 7 days — lighter than self-exclusion, but effective.
To activate any of the tools above, log in to your account and go to the Settings section, or make a request directly through 24/7 live chat. Answers to common questions can be found on our FAQ page.
Warning Signs of Problem Gaming
If two or more of the signs below seem to apply to you, stop and seek support.
- Placing larger bets to chase losses and repeatedly falling into the same cycle
- Hiding the amount you play from family or friends, or lying about it
- Taking on debt or dipping into personal savings to fund gaming
- Deciding to stop but being unable to follow through
- Feeling restless, irritable, or anxious when not playing
- Spending time gaming instead of fulfilling work, study, or family responsibilities
- Looking for one more chance even after losing everything
Core Principles of Responsible Gaming
crx believes that following a few simple principles is important for healthy entertainment.
| Principle | Reason |
|---|---|
| Play for entertainment only | Not as a source of income |
| Be prepared to lose | Losing is possible when betting |
| Set a budget in advance | Prevents overspending |
| Do not play while under the influence of alcohol | Judgement becomes impaired |
| Take regular breaks | Keeps decision-making clear |
| Keep your limits low | Protect yourself |
Where to Get Support
Acknowledging a problem takes courage. You can get support through any of the channels below — individually or together.
crx Live Chat
Support in Bengali and English, 24 hours a day, 7 days a week. If you want to set up self-exclusion or a limit, let us know directly via chat.
Email Support
For confidential matters, write to us at [email protected]. The team replies in Bengali and aims to respond quickly.
Family and Friends
Talk to the people around you. Support from loved ones is the strongest foundation for recovery.
Professional Advice
Speak with a psychiatrist or counsellor. Gambling addiction is a recognised mental health condition and is treatable.
Want to keep a family member safe?
Advice for parents: keep parental controls enabled on your devices. crx uses age verification directly to prevent minors from gaining access.
crx's Commitment
crx believes that sports betting and casino entertainment are meaningful only when the player remains in control of themselves. Our team places the safety of every player as the highest priority.
Problem gambling is not only a financial harm — it also affects family, relationships, and mental health. That is why crx ensures both technical tools and human support are equally in place.
To learn more about us, read the crx introduction and about us page.
What We Do
- We block minors from registering accounts
- We action self-exclusion requests immediately
- We send alerts when unusual spending patterns are detected
- We keep trained Bengali-speaking members on our 24/7 support team
- We protect all personal data with SSL encryption